We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at master@doublehnk.com before sending your item back.
When contacting us, please include:
Items sent back to us without first requesting a return will not be accepted.
Once we receive your return request, we will review it and let you know whether your return is approved.
If your return is approved, we will send you return instructions and, when applicable, a return shipping label. The return label will include the address and shipping details needed to send your package back to us.
Please follow the instructions provided with your return label. Pack the item securely, attach the return label to the outside of the package, and drop it off with the carrier listed on the label.
Returns will need to be sent to the following address:
For eligible non-defective returns, the cost of the return shipping label may be deducted from your refund.
Returns for damaged, defective, or incorrect items will not be charged a return label fee.
If a return label fee applies, we will let you know before your refund is processed.
You can always contact us with any return questions at master@doublehnk.com.
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Please include your order number and photos of the item and packaging when possible. We will evaluate the issue and work to make it right.
If the issue is approved as a damaged, defective, or incorrect item, we will provide return instructions and, when applicable, a return shipping label at no additional charge.
Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
We will notify you once we have received and inspected your return. We will let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If a return shipping label fee applies to your return, that amount may be deducted from your refund before the refund is issued.
If more than 15 business days have passed since we approved your return, please contact us at master@doublehnk.com.
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